Information Technology Services MissionIn keeping with the SUNY Fredonia Vision, Information Technology Services (ITS) at SUNY Fredonia strives to serve the electronic information needs of the students, faculty, staff, administration, and all other SUNY Fredonia constituents in their fulfilling of the University's mission. Information Technology Services primary goals are to provide:
Departments(click on below for descriptions)
The Administrative Office is responsible for developing and implementing the institutional technology vision and objectives to support the needs of students, faculty, and staff as articulated in the mission statement. This development is done in collaboration with the Information Technology Services Executive Board, ITS staff members, and the Information Technology Advisory Board (ITAB) and associated Steering Committees. Policy and procedure development, project and budget management, and technology consultations are provided by this office.
Academic Information Technology (AIT) provides a wide range of essential multimedia services for students, faculty and staff. Staff members are committed to meeting the needs of the campus community by providing instructional equipment through fixed classroom/computer lab installations and portable equipment in addition to supporting video teleconferencing, engineering, graphics services, and the research and implementation of new technologies
Help Desk
A single point-of-contact for administrative, faculty, staff and students' telephone, face-to-face and email requests for assistance relating to computer hardware and software installations and problems.
Media Center
The Media Center provides multi-media support for student and faculty utilizing teaching computer labs, smart classrooms, and regular classrooms and houses the student graphics lab, multimedia equipment, the speech pathology/audiology collection, and a Windows/Macintosh general purpose computer lab.
Engineering Services
Provides maintenance of multimedia electronic equipment and cable distribution systems campus-wide. Design work and development of electronic systems is provided for instructional and research related projects.
Event and Media Production
Provides AV equipment and multimedia services for academic events on campus, such as conferences, special events, and guest lecturers.
Graphic Services
Provides assistance in planning, producing, and executing original art work for faculty teaching, research and publications. Work consists of original illustrations, charts, graphs, flyers, pamphlets, posters, overhead transparencies, slides and signage.
Networking and Data Communications is responsible for the installation and management of the wired and wireless network, network security, bandwidth and resource management and long term development of networking systems.
The Computer Center staff is committed to improving customer productivity by enabling the use of tools and technologies to accomplish classroom instruction and conduct university business with a minimum of difficulty. Systems administrators in this unit are highly qualified technicians who provide support for several university mission-critical services such as the Exchange email system, the ANGEL Learning Management System, the Banner Information System, and the Fredonia web.
Programming and Database Administration is responsible for database development and the integration, consolidation, and dissemination of data as appropriate. Primary support is given to maintaining and developing the Student Information System and web products enabling web registration, web access to personal information, and e-commerce.
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