RESNET 
What is the ResNet Office?
The ResNet Office is an Information Technology helpdesk that provides services and support for students, staff and guests living in the residence halls. ResNet employs 8-10 students every semester as computer technicians called Residential Computer Consultants (RCC’s). The staff works closely as a team to facilitate information technology support calls as well as other projects throughout the year. The ResNet office is located on the first floor of Nixon Hall and is open 8:30 a.m. – 5:00 p.m. during the academic year and 8:00 am - 4:00 pm during the summer.
• ResNet High Speed Ethernet Connections (primarily for academic use)
• ResNet Wireless Access (primarily for academic use)
• Hardware and Software Assistance
• Electronic Card Access
• Residential Network Security
• Residence Life Multi-Media Equipment
• Residence Life Smart Classrooms
• SUNY Fredonia Computer Purchasing Program
Mission Statement
To provide superior customer service through the use of telephone, email, and face to face assistance to students, staff and guests living in SUNY Fredonia residence halls with information technology related issues.
