Office of Student Accounts
Important Announcements
News Flash
IMPORTANT: Please be advised that Fredonia will upgrade the Banner student information system beginning close of business on Thursday, November 19, 2009. Students will be unable to use Banner web services and other online services including web payments and registration until the system upgrade is complete. We anticipate services will be available beginning Tuesday, November 24, 2009.
Enhanced Electronic Services - we think you will like the new features! Through Your Connection you will still link to your secure personal electronic services provided by TouchNet. However, you will notice a new welcome page offering several new features. Besides the opportunity to pay your bill online, you will also be able to view all of your eBills, view payment history, sign up authorized users to pay your bill for you, and choose from Payment Plan options. Just follow the link and instructions... instead of standing in line, pay on-line! Check out the other features available while you are there, such as saving your payment profile and viewing your account activity. Support our efforts to save the environment and reduce costs by taking advantage of the user-friendly convenience and security of online billing and payment.
Reminders:
Your email@fredonia.edu address is your official email address - An official email address is assigned by SUNY Fredonia and it is your responsibility to access it for time-critical communications from university offices. This is the only email address we will use for any communication from our office.
Don't forget! HOLDS are placed on student records where amounts or fines due to the university have not been paid. This means you will not be able to early-register for next semester or receive transcripts.
Customer Service Evaluation forms are now available in our office. We value your opinion and hope that you will take a few moments to share your thoughts.
Spring Registration, Payment and Refund Schedule
- Bills will be posted online at your secure TouchNet site for students registered by December 10 with charges and credits based on information available at the time. Any changes made after that date should be documented and accounted for. The due date for payment is January 15, 2010. If a student has financial aid that is more than the direct costs, the financial aid will be applied to the university charges first. Once the account is paid in full, refunds will be available. We anticipate that the majority of refunds will be issued to students by the first week in March. The first refunds available will be from bank loans-target date February 5, 2010.
- Online payment opportunities include several options! You may decide to use funds from your checking account and/or use your credit card to pay your bill. You may also use a Payment Plan. View your 'Account Summary' & select online payments through 'Your Connection'.
Returning and New Students:
Holds:- Remember to check the status of your account before trying to register for a new semester or make adjustments to your schedule. You can view your 'Holds' by signing on to 'Your Connection'.
- The first bill of the Fall or Spring semester is posted online 4-5 weeks prior to the start of the semester. See the Billing Procedures link at the right or call our office with your questions.
- If you are a new borrower, you are required to complete your electronic or paper Master Promissory Note. Contact our office at 716-673-3236 with questions.
Graduating and Non-returning Students:
Holds:- Unpaid financial obligations will prevent you from receiving official transcripts and diplomas. Check your Account Summary and Holds by signing on to 'Your Connection'.
- If you received a Perkins Loan during your attendance at SUNY Fredonia, you are required to complete an exit interview. If you have not received your exit interview information, contact Student Accounts at 716-673-3236. Return your completed forms to the Student Accounts Office as soon as possible.
Summer and J-Term Students:
Payment Procedures:- Payment should be made at the time of Registration to reserve your courses. Financial Aid will be reimbursed to you upon receipt. Please call our office with any questions.