Lisa M. Walters, Visiting Assistant Professor
Educational Background
Doctor of Philosophy in Management, 1999
California Coast University, Santa Ana, CA
Master’s of Business Administration, 1994
St. Francis University, Loretto, PA
Bachelor’s of Science Degree in Medical Technology, 1987
Clarion University of PA, Clarion, PA
Career-Related Experience
Visiting Lecturer, Penn State University, The Behrend College, Business Writing; 2003-2004.
Director, Quality Systems Support (Temporary Assignment). American Red Cross, National Histocompatibility Laboratory, Baltimore, MD; December 2000 – June 2001.
Senior Quality Associate, BHQ Support/Senior Quality Auditor, Quality & Regulatory Assessments. American Red Cross-Biomedical Headquarters, Rosslyn, VA; 1994-2000.
Technical Supervisor. American Red Cross- Johnstown Region; 1988-1994
Publications
Service
Retained by a variety of organizations to investigate and recommend ways to achieve ISO certification and set-up Statistical Process Control capabilities.
Participated as part of a larger group to assist Plasma Centers in FDA-readiness preparation.
Assisted a medical office with the implementation of its Quality Management System through Quality System design and training.
Selected by local school district to provide recommendation with regard to improvement of science curriculum.
Selected as community advocate to the patient Safety Committee of St. Vincent Medical System.
Led Section 809 of the American Society for Quality to five National Quality Awards as part of an Executive Management Team.
Evaluate regulatory compliance and quality improvement with regard to American Association of Blood Banks Standards for cellular therapy organizations seeking to obtain or retain accreditation.
Awarded Volunteer of the Year on 2 occasions for service to the YMCA.
Post Doctorate Education/Training
Course Provided by Cora Mays and American Society for Quality,
Section 809.
“Power Tools: Benchmarking and process Analysis”
Seminar Provided by the American Association of Blood Banks, Annual Meeting.
“Nonparametric Data Management”
Seminar Provided by Dr. Tony Salvia and American Society for Quality, Section 809.
“Capturing the Cost of Quality”
Seminar Provided by Statistics by Design (Operated by Dr. Tony Salvia)
“Statistical Process Control”
Course provided by the National American Society for Quality and Mr. Mark Crossley.
“Understanding Process Capabilities”
Seminar Provided by Statistics by Design (Operated by Dr. Tony Salvia).
“Calculating Reliability in Process”
Seminar Provided by Statistics by Design (Operated by Dr. Tony Salvia).
“Value-Added Auditing”
Seminar Provided by Mr. Michael Danielson and American Society for Quality, Section 809.
“Behavior Based Management as a Competitive Strategy”
Seminar Provided by the American Association of Blood Banks, Annual Meeting.
“Managing Conflict for Win-Win Techniques”
Seminar Provided by Mr. James Spigener and American Society for Quality, Section 809.
“Understanding Sampling Techniques”
Seminar Provided by the American Association of Blood Banks, Annual Meeting.
“Breathing Life into your Organization Quality Culture”
Seminar Provided by the American Association of Blood Banks, Annual Meeting.
“Quality Perioperative Autologous Blood Processes”
Seminar Provided by the American Association of Blood Banks, Annual Meeting.
“Leadership Training”
Course Provided by the American Society for Quality, Annual Event.
“Transition Training to the ISO 9001:2000 Standard”
Course Provided by Perry Johnson Inc. (This course is required for all ISO lead auditors.)
“The Human Factors of Statistical Process Control”
Seminar Provided by the American Society for Quality, Joint Conference.
“”The Myths of Process Control”
Seminar Provided by the American Society for Quality, Joint Conference.
“Understanding Personalities Through the Enneagram: Real Life Applications”
Course Provided by Rev. John M. Scott, United Methodist Church.
“Six Sigma Training”
Training Provided by Penn State University, The Behrend College.
Honors and Awards
Selected as Spotlighted Faculty by the Penn State Erie office of Continuing Education.
TS 15189 Certified Lead Auditor, A2LA
Specialist, Blood Banking, American Society of Clinical Pathologists
Certified Medical Technologist, American Society of Clinical Pathologists
Member of Tri-Beta Biological Honor Society
Human Resource Management
Business Communication