School of Business
Business Administration Dept.


Department of Business Administration
E336 Thompson Hall
Fredonia State University of New York
Fredonia, NY 14063
Ph: (716) 673-3505
Fax: (716) 673-3506

Lisa M. Walters, Visiting Assistant Professor

 

 

Educational Background

 

Doctor of Philosophy in Management, 1999

California Coast University, Santa Ana, CA

 

Master’s of Business Administration, 1994

St. Francis University, Loretto, PA

 

Bachelor’s of Science Degree in Medical Technology, 1987

Clarion University of PA, Clarion, PA

 

 

Career-Related Experience

 

Principal Officer, Healthy Solutions Quality Consulting, LLC.  Erie, PA; 2001-Present.  www.healthysolutionsqc.com

 

Visiting Assistant Professor of Business Administration.  SUNY Fredonia; 2001-Present.

 

Visiting Lecturer, Penn State University, The Behrend College, Business Writing; 2003-2004.

 

Director, Quality Systems Support (Temporary Assignment).  American Red Cross, National Histocompatibility Laboratory, Baltimore, MD; December 2000 – June 2001.

           

Senior Quality Associate, BHQ Support/Senior Quality Auditor, Quality & Regulatory Assessments.  American Red Cross-Biomedical Headquarters, Rosslyn, VA; 1994-2000.

         

Technical Supervisor.  American Red Cross- Johnstown Region; 1988-1994

         

 

Publications

 

2004 – Introducing the Big Q: A Basic Quality Primer, American Association of Blood Banks Press.

 

2005 - American Association of Blood Banks News (Featured Article)

  “Paving the Road to Six Sigma”

 

2007 – Simple Six Sigma for Cellular Therapies, American Association of Blood     Banks Press.

 

2001 – ASQ Press, Quality Management Journal

  “Leading for Quality: The Implications of Situational Leadership.”

 

Presentations

 

1993 – Johnstown ARC Spring Blood Bank Symposium, Johnstown, PA.

  “The Investigation of Direct Antiglobulin Tests for Effective Transfusion.”

 

1996 – PA Association of Blood Banks, Lancaster, PA

  “The integration of ISO 9001 with Blood Banking Standards.”

 

1996 – American Association of Blood Banks, Denver, CO.

  “Use of Quality Systems Auditing for Improved Blood Services.”

 

1998 – American Association of Blood Banks, San Francisco, CA.

   “Effective Audit Preparation & Performance.”

 

2000 – American Association of Blood Banks, Washington, DC.

  “Implementation of ISO 9001 v 2000 in the Blood Bank Setting”

 

2000 – American Society for Quality, Erie, PA

  “Leading for Quality: Applications of Situational Leadership.”

 

2003 – American Association of Blood Banks, Baltimore, MD.

  “The Use of FMEA in Cellular Therapy Processes.”

 

2004 – American Society for Quality, Buffalo, NY

  “Preparing an Effective Skills-Based Resume.”

 

2005 - Ohio Association of Blood Banks, Toledo, OH.

  “Effective Change Management in Blood Banking.”

 

2005 – National Quality Forum, Washington, DC.

  “Use of Change Control in the Diagnostic Laboratory.”

 

2005 - American Society for Quality, Erie, PA.

  “Development of CAPAs to Established Root Causes.”

 

2006 - American Society for Quality, Erie, PA.

  “Quality Driven Processes for Improvement in Science Curriculum Delivery.”

 

2006 – American Association of Blood Banks, Miami, FL.

  “Ask the Experts Panel”

Served as Quality expert.

 

2007 – Ohio Association of Blood Banks, Cleveland, OH

  “FMEA for Transfusion Medicine.”

 

2007 - American Association of Blood Banks, Los Angeles, CA

  “Risk Management for Successful Project Outcome.”

 

2008 – American Association of Blood Banks, Montreal, Canada

1)     “The Use of Statistics for Tracking & Trending Quality Blood Bank Data.”

2)     “Managing Personalities & Communication Temperaments during the      Quality Audits.”

3)     “Risk Management Basics for Transfusion & Production.”

 

2008 – American Society for Quality, Columbia, SC.

  “The Influence of Personality on Communication in Teamwork.”

 

2009 – American Association of Laboratory Accreditation, Frederick, MD

  “The Application of Uncertainty in Measurement for the Clinical Laboratory.”

 

 

Service

 

Retained by a variety of organizations to investigate and recommend ways to achieve ISO certification and set-up Statistical Process Control capabilities.

 

Participated as part of a larger group to assist Plasma Centers in FDA-readiness preparation.

 

Assisted a medical office with the implementation of its Quality Management System through Quality System design and training.

 

Selected by local school district to provide recommendation with regard to improvement of science curriculum.

 

Selected as community advocate to the patient Safety Committee of St. Vincent Medical System.

 

Led Section 809 of the American Society for Quality to five National Quality Awards as part of an Executive Management Team. 

 

Evaluate regulatory compliance and quality improvement with regard to American Association of Blood Banks Standards for cellular therapy organizations seeking to obtain or retain accreditation.

 

Awarded Volunteer of the Year on 2 occasions for service to the YMCA.

 

Post Doctorate Education/Training

 

“Road to ISO 9000 Certification: An Overview”

Course Provided by Cora Mays and American Society for Quality,

Section 809.

 

“Power Tools: Benchmarking and process Analysis”

Seminar Provided by the American Association of Blood Banks, Annual Meeting.  

 

“Nonparametric Data Management”

Seminar Provided by Dr. Tony Salvia and American Society for Quality,   Section 809.

 

“Capturing the Cost of Quality”

          Seminar Provided by Statistics by Design (Operated by Dr. Tony Salvia)

 

“Statistical Process Control”

Course provided by the National American Society for Quality and Mr. Mark Crossley.

 

“Understanding Process Capabilities”

          Seminar Provided by Statistics by Design (Operated by Dr. Tony Salvia).

 

“Calculating Reliability in Process”

          Seminar Provided by Statistics by Design (Operated by Dr. Tony Salvia).

 

“Value-Added Auditing”

Seminar Provided by Mr. Michael Danielson and American Society for Quality, Section 809.

 

“Behavior Based Management as a Competitive Strategy”

Seminar Provided by the American Association of Blood Banks, Annual Meeting.  

 

“Managing Conflict for Win-Win Techniques”

Seminar Provided by Mr. James Spigener and American Society for Quality, Section 809.

 

“Understanding Sampling Techniques”

Seminar Provided by the American Association of Blood Banks, Annual Meeting.

 

“Breathing Life into your Organization Quality Culture”         

Seminar Provided by the American Association of Blood Banks, Annual Meeting.

 

“Quality Perioperative Autologous Blood Processes”

Seminar Provided by the American Association of Blood Banks, Annual Meeting.  

 

“Leadership Training”

          Course Provided by the American Society for Quality, Annual Event.

 

“Transition Training to the ISO 9001:2000 Standard”

Course Provided by Perry Johnson Inc. (This course is required for all ISO lead auditors.)

 

“The Human Factors of Statistical Process Control”

          Seminar Provided by the American Society for Quality, Joint Conference.

 

“”The Myths of Process Control”

          Seminar Provided by the American Society for Quality, Joint Conference.

 

“Understanding Personalities Through the Enneagram: Real Life Applications”

          Course Provided by Rev. John M. Scott, United Methodist Church.

 

“Six Sigma Training”

          Training Provided by Penn State University, The Behrend College.

 

Honors and Awards

 

Selected as Spotlighted Faculty by the Penn State Erie office of Continuing Education.

 

TS 15189 Certified Lead Auditor, A2LA

 

Specialist, Blood Banking, American Society of Clinical Pathologists

 

Certified Medical Technologist, American Society of Clinical Pathologists

 

Member of Tri-Beta Biological Honor Society

 

 

 

Courses taught at SUNY Fredonia

 

Human Resource Management

Organizational Behavior

Business Communication

 


Page modified 8/4/14