Appendix D5
INFORMATION
TECHNOLOGY SERVICES ASSESMENT PLAN
FOR ACADEMIC
YEAR 1999-2000
Mission:
Information Technology Services
facilitates the College vision through application of appropriate Technology
solutions for administrative and academic computing, student computer
laboratories, classroom instructional support, and the campus network.
Goals and, Objectives:
ACADEMIC INFORMATION TECHNOLOGY
Replace
or rehabilitate student computer laboratories under ITAB $610,000funding
initiative.
Measurements: All funded labs monitored by ITS, ITAB
for scheduled completion dates.
Results: Funded
labs completed during the Fall 1999 semester.
Feedback to
Unit: Meetings
and updated budgetary information to IT technical support staff.
Lab Computer Desktop Configurations
Measurements: Ongoing conversion and
testing of software such as Windshield or Rubber Disk.
Results: Either
satisfactory or unsatisfactory.
Feedback to
Unit: IT staff
assigned to the lab report to IT group on performance of software.
Investigate conversion of all PC labs to Novell 5.0
Measurements: Survey lab
coordinators and prepare technical evaluation of lab.
Results: Summary of survey and
evaluative study and recommended conversions.
Feedback to
Unit: Ongoing
discussions with IT staff on conversion.
Perform
a retrenchment study of personal computer support focused on what should remain
under support and what should no longer be supported given the current staffing
in that area.
Measurements: Inventory of
computers, function and assigned area.
Results: A plan of action to
address the findings of the study.
Feedback to
Unit: Meeting
with IT staff to discuss levels of support.
Migrate all Microsoft Office 95 users to Office 97 with
Service Release .2
Measurements: Inventory current Microsoft Users.
Results: Support
single office software version.
Feedback to Unit: IT team meetings to insure user support.
Deliver meaningful
reports from the Computer Help Desk.
Measurements: Software package identified to
monitor user requests.
Results: Statistical
data on areas of needed support.
Feedback to Unit:
Meeting to identify areas of concern.
Build
one to three SMART Classrooms as budget permits, work with M&O and the
registrar to achieve a high usage instructor friendly facility.
Measurements:
Survey of current and potential
users.
Results:
Design room
configurations and hardware to meet faculty needs.
Feedback to Unit: Ongoing discussions with IT staff on new
SMART Classrooms and improvement of existing rooms.
ADMINISTRATIVE
COMPUTING
Convert
Administrative Computing Functions to Banner2OOO integrated database.
Measurements: Task Timeline continually
monitored for completion. Adjustments made to the
strategy as necessary to meet the
goal.
Results: The outlined
conversion task is either completed or not by the goal date (banner
systems in production as
scheduled). Conversion team then strives for the fallback
date with -increased support
as necessary.
Feedback to Unit: Weekly IT conversion team leader staff meetings review the
timeline and revise the strategy as necessary.
Migrate from Unisys to Digital Alpha Server (Open VMS
operating system).
Measurements: All administrative software supporting student
record-keeping must be converted to Banner2000 software by our
goal/fallback dates. (See measurements for #1 above.)
All
Unisys mainframe applications not supported by Banner must be converted as
well. Task Timeline must be developed and followed for these areas as has been
done for #1 above.
Results: Goal and
fallback dates followed in this area as in #1 above.
Feedback to Unit: Weekly IT meetings must review non-Banner applications
timeline and revise strategy as necessary.
Convert Administrative
Computing Functions to Banner2OOO integrated database.
Measurements: Task Timeline continually monitored for
completion. Adjustments made to the
strategy as
necessary to meet the goal.
Results: The outlined conversion
task is either completed or not by the goal date (banner
systems in production as scheduled).
Conversion team then strives for the fallback date with increased support as
necessary.
Feedback
to Unit: Weekly
IT conversion team leader staff meetings review the timeline and revise the
strategy as necessary.
Ensure
necessary (and approved when beyond Banner baseline) interfaces (ie., SUAT
Card) critical to student data/institutional business requirements.
Measurements: Appropriate testing during the
development of the interfaces.
Results: The interface is either
functional or non-functional.
Feedback
to Unit: Weekly
staff meetings will review the interface development and testing process so
that all staff are informed.
Conduct on-going Banner2OOO "end user"
training with faculty and staff. This training will provide system navigation
skills as well as necessary "person search" and data entry techniques
for appropriate personnel.
Measurements: Formal and Informal
surveys. Faculty and Administrative User Trainer Evaluations (to be developed
in hard copy as well as web-based).
Results: Summary of surveys and
evaluations.
Feedback
to Unit: Those
staff responsible for training will receive the results of evaluations and
surveys in order to know the strengths/weaknesses of the training program in
order to continually improve.
Continued system development after conversion. New releases
and patches are continuous throughout the year. Any "beyond baseline
Banner" requests that are approved will require maintenance and
development as well.
Measurements: New version releases and patches for
the SCT Banner product are on-going. If they are not installed on a
timely basis, the campus is at risk operationally as well as legally in meeting
federal and state regulations for financial aid recipients.
Results: The Database Administrator
is responsible for installing appropriate releases and patches but must be
empowered by the supervisor and Executive Committee to meet job requirements.
Regular release notes and advisements are sent to the campus from the SICAS
Center.
Feedback to Unit: Weekly (or at least bi-weekly)
meetings after conversion must be maintained to
continue the
feedback to the unit.
DATA NETWORKING AND MANGEMENT
The
data networking wiring will be completed to all campus offices.
Measurements: All building wiring projects monitored
for completion dates.
Results: Completed by Fall 1999.
Feedback to Unit: Relay progress reports to IT staff
A
network management platform will be in operation to watch over the network and
report problems as they occur.
Measurements: ITAB and outside vendors will evaluate
system software and training.
Results: Completed or incomplete.
Feedback to
Unit: Meeting
with ITAB and IT staff.
Network
response time.
Measurements: Documented records.
Results:
Post MTRG results on
net.
Feedback to
Unit: Survey
staff.