Appendix E6

ASSESSMENT STATEMENT

SELF IMPROVEMENT FOR

FACULTY STUDENT ASSOCIATION

I. MISSION

The mission of the Faculty Student Association (FSA) is to identify and provide appropriate goods and services that may not be otherwise provided by the State of New York. Central to this effort is the ability to recognize the variety and dynamic nature of the population involved in an attempt to maximize customer satisfaction while maintaining the financial integrity of the Corporation.

This mission statement is supportive of the Fredonia vision statement which emphasizes the diverse, residential nature of Fredonia as an institution. It is important to recognize the significant role auxiliary services play in enhancing the learning environment by satisfying and enhancing the academic community.

II. GOALS

1. To annually meet or exceed the FSA Budget through increased efficiency an improved

operating margins.

2. Satisfy the Fredonia customer needs for auxiliary services as identified in the 1998

Food Service Study.

3. Utilization of technology to facilitate delivery of services.

4. Assess validity of customer comments.

III. MEASURE OF GOALS

1. Comparison of annual audit to annual budget.

2. Continue the ongoing program of customer comment cards as well as customer surveys.

3. Identify specific technological improvements to enhance services.

IV. RESULTS

1. Budget to actual comparisons will be made for the 1998/99 fiscal year ending May 31,1999.

2. Customer counts may be monitored on a daily basis for current and new facilities.

V. FEEDBACK INTO THE UNIT

1. Auxiliary Services facilities may be improved or new facilities developed.

2. Attainment of financial goals may result in increased financial support for the institution.