Test 3 Learning Objectives and Study Guide 

CH. 4  LISTENING

1. Define the term listening.

2.   Identify the four purposes of listening in our lives.

3.   Distinguish between active versus passive listening.

4.   Identify some observable behaviors or actions that differentiate good 
from bad listening.

5.   Explain why a necessary condition for effective listening is being 
perceived and classified by others as a good listener on the basis of 
observable signs and behavior.

6.   Define and explain adaptation in relation to the listening encounter.

7.   Define and explain what is meant by sender/receiver reciprocity.

8.  Identify and explain the five responsibilities of senders in the listening
encounter.

9.  Identify and explain the five responsibilities of receivers in the 
listening encounter.

10.  Explain what is meant by sender/receiver similarity.

11.  List and explain the four inaccurate assumptions about listening.

12.  Define and explain the term barrier..

13.  Identify and explain the five broad categories of barriers to effective
listening.

14.  Identify and describe the seven activities that help improve one's
competence in listening.

ARTICLE: EMPATHIC LISTENING

1.   Define and explain the two types of listening.

2.   Determine when each of the two types of listening is most 
appropriate and why.

CH.5 COMMUNICATING INTERPERSONALLY

1. Define interpersonal communication and how if differs from other 
contexts of communication.

2. Explain the two major background features of interp. communication.

3.   Identify and explain the six characteristics of interp. communication.

4.   Define and explain what is meant by the term self.

5.   Describe the six images or personas involved in any comm. transaction.

6.   Explain how interpersonal communication is fully transactional.

7.   Explain the cost/benefit ratio principle and why this principle
is relevant to interpersonal communication.

8.  Identify and explain the three reasons for engaging in lasting 
interpersonal relations.

9.  Describe the cushioning function.

10.  Explain the principle of utilitarianism and the principle of utility.

11.  Describe the critical first moments of engagement.

12.  Explain the three major purposes of small talk and identify the six skills.

13.  Explain exchange theory.

14.  Distinguish between a reservoir of rewards/costs and the principle
of delayed gratification.

15.  Identify and explain the three methods of revealing core information 
about self.

16.  Explain the definition of the situation principle and its relationship to
the social construction of reality  theory.

17.  Characterize the messages/language of relational disengagement.

18.  Explain the two-fold process of saying good-bye
(distancing vs. disassociation).

19. Identify and explain Baxter's four main strategies to terminate  friendship.

ARTICLE: BUT I THOUGHT YOU SAID YOU LOVED ME?

1. Explain the difference between passion, love, and commitment.

2. Identify how one can use communication to determine  if a relationship
is committed.

LECTURE: PERSONAS AND HUMAN ACTION PERPECTIVE

1. Define the persona and explain the three personas.

2. Explain the relationship of the personas to the self-concept

3. Identify the key assumptions of the Human Action Perspective.

4. Explain how interpersonal communication is related to interpersonal
relationship process.

5.  Identify and explain the conditions needed for relational development.