TEST FIVE LEARNING OBJECTIVES AND STUDY GUIDE

LECTURE: DEFINITIONS AND FUNCTIONS OF
 ORGANIZATIONAL COMMUNICATION

1.   Explain Thayer's model of organizational communication 
and why it implies that organizational communication is the most
 complex level of communication.

2.   Identify and explain the basic elements of organizations and
 how they relate to communication.

3.   Identify and exemplify the three major functions of 
organizational communication.

CH.8 COMMUNICATING WITHIN ORGANIZATIONS

1.   Define organizational communication.

2.   Define bureaucracy and explain Weber's principles of bureaucracy.

3.   Distinguish among the three general theories of management:
 human use, human relations, and human resources.

4.   Explain what the Hawthorne studies discovered about
 organizational communication.

5.   Identify the universal principles of management.

6.   Explain why quality control circles  can be effective.

7.  Distinguish between formal and informal flow in
 large organizations.

8.  Explain the four issues that describe information with
organizations: vertical transmission, message content, 
accuracy verses distortion, and consequences.

9.  Distinguish between the kinds of messages that flow
 upward and downward.

10.  Explain how messages flowing upward may become distorted.

11.  Discuss how downward messages may become distorted.

12.  Explain how informal messages operate within an 
organization in terms of capacity, flexibility, and speed.

13.  Explain how embedding and compounding patterns of 
distortion work together in the transmission of rumors through 
the grapevine.

14.  Distinguish among the three forms of embedding that often 
characterize the content of a message: leveling, sharpening, 
and assimilating.

15.  Define and explain organizational subcultures and explain how
 they develop.

16.  Explain the terms organizational cohesion and dependency-
based cohesion and how they are related.

ARTICLE:  LANGUAGE, SEX, AND POWER: WOMEN AND
MEN IN THE WORK PLACE

1. Explain why  men's and women's communication styles are not 
considered equally valid.

2. Characterize male and female communication work styles

3. What communication style characteristics of women hinder
addressing sexual harassment? (Do you agree with author's way 
of handling it?)

4. Explain the problem that women have who adopt a male style.

LECTURE: PERFORMING IN A  VIDEO TELECONFERENCE MEETING

1. Identify and explain the advantages and limitations of video
conferencing.

2. Identify and exemplify the tips for appropriate planning and
on camera performance.

CH. 9 PRESENTING YOURSELF EFFECTIVELY

1.   Define the concept person perception.

2.   Explain the idea of presentation of self.

3.   Explain what is meant by impression management and 
effective self presentation.

4. Explain the rapid impression formation, salient characteristic, 
labeling and personality principles.

5.  Identify several common problems in initial encounters.

6.  Identify several typical problems that are created when more than
 two persons are present and how they affect impression formation.

7.  Explain how the contextual issue of where people meet 
can influence initial encounters.

8.  Explain the importance of planning and goal clarification.

9.  Define and explain the significance of selective perception
 on self-presentation.

10.  Identify principles that can be used in preselecting an 
impression.

11. Define and explain the concept of attribution and difference
between internal and external attributions.

12.  Describe how typical behaviors are used as the basis of 
attributions.

13.  Explain the influence of social constraints on attributions.

14.  Identify the seven steps that can assist in gathering information
 for and reduce uncertainties about self-presentation.

15.  Explain the concept of affinity-seeking its relationship 
to self-presentation.

16. Define and discuss the concept of self-disclosure and difference
between depth and breadth of self-disclosure.

17.  Identify the type of self-disclosure that may be undesirable
 and risky to initial encounters.

18. Distinguish the three kinds of messages that create opportunities
 for self-disclosure: greeting, small talk, and the main topic.

19.  Define and explain credibility and its relationship to 
self-presentation.

20.  Explain the inflexible nature of pre-existing impressions.

21.  Distinguish among the three factors that influence
attributions: distinctiveness, consistency, and consensus.

LECTURE: CONVERSATIONALLY SPEAKING

1. Identify the reasons why conversational competence is important.

2. Identify the practices to encourage conversation.

3. Identify the practices to open and initiate conversation.

4. Identify the question guidelines and common mistakes.

CH. 10 INFLUENCING OTHERS

1.   Explain how persuasive messages are seen as magic bullets.

2.   Define the concept of persuasion.

3.   Explain the process of communication as a transaction.

4. Compare and contrast the three forms of compliance gaining; 
coercion, social expectations, and cognitive reorganization.

5.   Explain the  use of psychodynamic strategies to persuade.

6. Describe how meanings are constructed or reconstructed to
influence change.

7.   Explain how shaping or altering beliefs can influence change.

8. Define the term belief, distinguish between factual and affective 
beliefs, and explain how beliefs are related to action/behavior.

9.   Define the term attitude.

10.  Explain the relationship between attitudes and behavior, and
consider the roles of topic importance, social pressures, and action
constraints in this relationship.

11.  Explain Brehm's theory of psychological reactance.

12.  Distinguish between destructive and constructive resistance.

13. Compare and contrast the types of yielding: compliance,
identification, and internalization.

14.  Explain the concept of receiver susceptibility.

15.  Describe the relationship of receiver susceptibility to gender and
 various personality characteristics.

16. Describe the five features of effective messages: sidedness, 
message ordering, fear appeals, behavior-alternation techniques, 
and nonverbal cues.

17.  Define and explain the term credibility and it's five dimensions.

LECTURE:  THE ARGUMENT

1.  Define the three types of appeals and examples of each.

2.  Define the elements of Toulmin's model of argument.

3. Explain how the elements of Toulmin's relate to each other and
provide an example of an argument using the model.