Test Six Learning Objectives and Study Guide

Article: COMMUNICATING AT WORK

1. Define and exemplify the types of Confirming and Disconfirming 
communication behavior.  Explain what each of these two forms of
behaviors conveys to the receiver.

2. Define and describe each of the four types of response behaviors 
indirect aggressiveness, aggressiveness, unassertiveness, and
assertiveness) and explain the message each type of behavior conveys
to the receiver.

CH. 11 COPING WITH CONFLICTS

1.   Identify and explain the two characteristics of conflict.

2.   Define and explain the term conflict.

3. Explain how the definition of conflict represents an economic
model of conflict.

4. Explain why conflicts are not, in and of themselves, either productive
or unproductive.

5.   Identify the symptoms of unproductive and productive conflict.

6.   Define conflict styles.

7.   Describe the five conflict styles (strategies) for coping with conflict.

8. Explain the common causes of conflict (meanings and contextual
factors).

9.   Define and explain the term  negotiation.

10.  Explain the method of principled negotiation.

11. Identify the eight recommendations for successful negotiation and
conflict resolution.


Article:  DEFENSIVE COMMUNICATION

1. Identify, define, and exemplify each of the types defensive and
supportive types of communication.

2. Explain why each type of defensive and supportive type of
communication behavior is productive or destructive in instigating or
alleviating conflict.


Ch. 12 OVERCOMING SHYNESS AND APPREHENSION

1.   Define and explain the term communication apprehension.

2. Explain the circular relationships between communication
Apprehension and shyness.

3. Differentiate between communication apprehension as a personality
trait and as a temporary condition.

4. Identify and describe the common contextual sources of anxiety 
(unfamiliarity, novelty or formality, subordinate rank, conspicuousness
or excessive attention, evaluation, and repeated failures).

5. Explain the relationship among socialization, learning, and
communication apprehension.

6. Differentiate between social learning theory and reinforcement theory
as an explanation for the development of communication apprehension.

7.   Explain the resiliency factor.

8. Explain the consequences of inconsistency (learned helplessness
and the no-win situation).

9. Compare and contrast the perceptions of high and low communication
apprehensives in the classroom. in interpersonal encounters, at work and
in career choices.

10. Define and the term stage fright and explain the influence of the
context and the speaker's personality on stage fright.

11. Describe the three treatment programs available to reduce
communication apprehension (systematic desensitization, cognitive
restructuring, and  skills training).

12. Explain why the skills training approach may in fact increase anxiety
for some individuals.