Facilities Technical Services

The Facilities Technical Services supports the computing and technology needs for the entire Facilities Services Department by providing staff support, network support, personal computer support, computer upgrades, software updates and installations, planning and ongoing review of the systems in place.

Support is provided for the department two-way radio system, department webpage, academic and administrative card access control and CCTV network.
The Computerized Maintenance Management Software (CMMS); Maintimizer, Work Order System is also managed by Facilities Technical Services.
This unit also serves as the Physical Space Inventory Coordinator which includes maintaining the physical space inventory (PSI) information database as required by SUNY system administration. The campus PSI drawings are updated and maintained by this unit.

Work Order System Categories

Category

Title

Description

01

Emergency Maintenance

Same day response required (graffiti, personal safety, security)

02

Trouble Calls

Requests from faculty, staff and students

03

Corrective Maintenance

Inspections; furniture repairs; sign installations; Work orders generated by the Facilities Services staff

04

Preventative Maintenance

Pre-planned work orders

05

Non-Maintenance

Event setups, moving, hanging pictures, issuing keys

06

Projects

In-house and capital projects

The work order category response times are based on the expected number of days that someone requesting work should expect for the work to be completed.  Often there are conditions that will alter the completion time such as for a specific time period such as when classes are not in session or if parts must be ordered to complete a repair. 

Category

Allotted Time

01

2 days

02

7 days

03

30 days

04

30 days

05

30 days

06

Varies


Page modified 11/26/14