Computer Purchasing Program Support

Computer Purchasing

Purchasing Program

Benefits

FAQs

Warranty/Support

Antivirus for Students

FredQuest Logo
Information Technology Services
103 Maytum Hall
The State University of
New York at Fredonia
Fredonia, NY 14063
Ph: (716) 673-4670

The State University of New York at Fredonia partners with Dell and Apple to provide computer solutions that will meet the personal computing needs of Fredonia employees and the educational needs of Fredonia students. All support for systems are provided directly through Dell and Apple, with direct telephone numbers listed below.

Extended warranties are required and included on machines configured and purchased for use in specialty program areas. Extended warranties are highly recommended for all "critical-use" systems, such as those for which class work depends upon. Additionally, it is recommended that all computer users make regular back-ups of critical information.

In addition to the extended warranty, Dell offers "complete care" that covers unintentional damage such as damage from spills, drops, surges, and breakages.

Check the Dell and Apple web links for up-to-date information on warranties, complete care, and support.

Contact Information

Apple

Students, faculty and staff can use the following phone numbers to contact Apple regarding their systems:

  • Applecare 1-800-275-2273
  • Website: www.apple.com/support
  • Local contact for an apple authorized repair center:
    Solutions Plus
    10 Center Road, West Seneca, NY 14224
    phone: (716) 823-3085 | fax: (716) 823-3089 | Website: www.solutionspluswny.com

Dell

Students, faculty and staff can use the following phone numbers to contact Dell regarding their systems:

  • Sales Support 888-987-3355, ext. 68528
  • Customer Care 888-987-3355, ext. 66409
  • Technical Support 888-987-3355 - Optiplex (ext. 66404), Dimension (ext. 66405), Notebook (ext. 67405)

Support numbers provided are for systems under warranty. Individuals may either contact local community service centers for service when systems are out of warranty, or may add to their warranty to obtain Dell Direct Support.


Page modified 8/4/14