Computer Purchasing Program Support

SUNY Fredonia partners with Dell and Apple to provide computer solutions that will meet the personal computing needs of Fredonia employees and the educational needs of Fredonia students. All support for systems are provided directly through Dell and Apple, with direct telephone numbers listed below.

Extended warranties are required and included on machines configured and purchased for use in speciality program areas. Extended warranties are highly recommended for all "critical-use" systems, such as those for which classwork depends upon. Additionally, it is recommended that all computer users make regular back-ups of critical information.

In addition to the extended warranty, Dell offers "complete care" that covers unintentional damage such as damage from spills, drops, surges, and breakages.

Check the Dell and Apple web links for up-to-date information on warranties, complete care, and support.

Contact Information

Apple

Students, faculty and staff can use the following phone numbers to contact Apple regarding their systems:

Applecare 1-800-275-2273
Website: www.apple.com/support
Local contact for an apple authorized repair center:
Solutions Plus
10 Center Road, West Seneca, NY 14224
phone: (716) 823-3085 | fax: (716) 823-3089 | Website: www.solutionspluswny.com

Dell

Students, faculty and staff can use the following phone numbers to contact Dell regarding their systems:

Sales Support 888-987-3355, ext. 68528
Customer Care 888-987-3355, ext. 66409
Technical Support 888-987-3355 - Optiplex (ext. 66404), Dimension (ext. 66405), Notebook (ext. 67405)

Support numbers provided are for systems under warranty. Individuals may either contact local community service centers for service when systems are out of warranty, or may add to their warranty to obtain Dell Direct Support.