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Help Desk

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ITS Help Desk
E224 Thompson Hall
State University of New York at Fredonia
Fredonia, NY 14063
Ph: (716) 673-3150

Frequently Asked Questions

I'm an incoming first-­year student and can’t login to Your Connection, what should I do?

Contact the Admissions Office at or at (716)673­-3251.

I'm a continuing student and can’t login to Your Connection, what should I do?

Email from your Fredonia email address and ask to have your password for Your Connection reset.

My email login is not working, what should I do?

Log into Your Connection and go to View IDs and Passwords. Find and use the link "To Reset Your Password", reset your password and try again.

Why does it look like I have two email addresses?

Each Fredonia email account has two ways that people can reach you. One is your, the other is your Don’t worry, email sent to either will come to the same account.

I'm graduating from Fredonia, will I get to keep my email account?

Yes, if you graduate you can continue to use your Fredonia email account for as long as you like. If you are not graduating and won’t be returning for the next semester, be sure to register for an official leave with Student Affairs, or your email account will not remain open.

Where can I learn more about getting connected to the network in my Residence Hall?

Please call the ResNet website at (716)­673-­3668, or visit the ResNet website for more information:

For all other issues or questions, see Getting Started or please contact us:

  • By email:
  • By phone: (716) 673-3150
  • In person: E224 Thompson Hall

Hours: Monday - Friday 8:30am - 5:00pm
Summer: Monday through Friday 8:00 am - 4:00 p.m.


FredQuest Logo FredQuest allows individuals to easily request assistance for all IT-related services and provides the ability to check the status of all requests at
If you need help click here to see a short tutorial. 



Campus-wide assistance includes, but is not limited to, the installation, configuration, troubleshooting and resolution of the following services:
  • Campus supports both state-owned PCs and Macs, and related software, hardware and peripherals
  • New state-owned computer system installations
  • Hardware -- troubleshoot, maintain and repair/replace state-owned computer, printer and other peripheral hardware and components
  • Software -- Microsoft Office
  • Labs -- support equipment assist users in various labs
  • Smart Classrooms -- support equipment and peripherals in nine classrooms
  • Email -- Now using FREDapps


Page modified 5/11/15