Help Desk

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ITS Help Desk
E224 Thompson Hall
SUNY Fredonia
Fredonia, NY 14063
Ph: (716) 673-3150
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FredQuest allows individuals to easily request assistance for all IT-related services and provides the ability to check the status of all requests at https://fredquest.fredonia.edu/
If you need help click here to see a short tutorial.


Welcome to the Help Desk

You can get all the answers to your computer questions right here.

Ways to contact the Help Desk:

  • Submit a Fredquest ticket
  • Visit us at E224 Thompson Hall
  • Call us at (716) 673-3150
  • Email us at helpdesk@fredonia.edu

Hours: Monday - Friday 8:30am - 5:00pm
Summer: Monday through Friday 8:00 am - 4:00 p.m.

Mission Statement

The Help Desk is the initial point of contact for all computer-related issues or questions.  Faculty/staff desktop computers and lab computers are specified and quoted through the Help Desk and all desktop and lab hardware is configured and prepped for installation. Computer and peripheral troubleshooting and repair is also handled by the Help Desk.

Services

Campus-wide assistance includes, but is not limited to, the installation, configuration, troubleshooting and resolution of the following services:
  • Campus supports both state-owned PCs and Macs, and related software, hardware and peripherals
  • New state-owned computer system installations
  • Hardware -- troubleshoot, maintain and repair/replace state-owned computer, printer and other peripheral hardware and components
  • Software -- Microsoft Office
  • Labs -- support equipment assist users in various labs
  • Smart Classrooms -- support equipment and peripherals in nine classrooms
  • Email -- Now using FREDapps
(click on above for description)

Help Desk Team Staff


Cathie Zak Help Desk Team Leader
Dave Torres HelpDesk Support Specialist
Amy Muscato HelpDesk Support Specialist
Luke Fountaine HelpDesk Support Specialist
Nick Nowakowski HelpDesk Support Specialist
Alex Moon HelpDesk Support Specialist

Help Desk Student Assistants


Deanna Civilette Reception & Data Entry
Rob Lavin Tech Support
Jake Squires Tech Support
Samantha Weber Tech Support

Page modified 11/26/13