Using FREDmail



ITS Alert FREDsecure now available
Cyber Security for SUNY Fredonia, You and Your Family

Help Desk
E224 Thompson Hall
SUNY Fredonia
Fredonia, NY 14063
(716) 673-3150
NOTE to all users
Type  ad\  in front of your username to login (ie: ad\username)


Change your password
for all eServices including
email, ANGEL, Google Apps,
campus computers and wireless.

Initial Login Instructions

You can access FREDmail at http://mail.fredonia.edu. To log in use your current eServices username and password. You will need to preface your username with ad\. Please be sure you are using the backslash that is located above the enter key and NOT the forward slash located on the key with the question mark. If this is the first time you are logging in you will be presented with the terms of use for Google Apps. After reading these terms, scroll down to bottom of the screen and enter the special text (CAPTCHA text) into the provided field and click on I Accept.

Known Browser/Login Incompatibility

FREDmail Login is currently incompatible with:
  • Windows 7 OS and Chrome
  • Firefox 3.6.1 or newer requires a patch
    Click here for instructions
    1. First, type about:config in the address bar
    2. You will get a warning about "Voiding your warranty." Click past this warning.
    3. Then search for network.auth.force-generic-ntlm. Change this value to "True."
    4. Try to login again
    5. Detailed Instructions

Storage Limits

  • The message size limit for emails sent to or from a FREDmail account is 25 MB.
  • The 25 MB message size limit includes all attachments. Google Apps is designed to simplify file sharing by providing links to shared content rather than including it as an attachment, in order to ensure that people will be working and collaborating on the newest version.
  • FREDmail accounts are provided with 7 GB of e-mail storage.
  • Google saves the contents of your Trash folder for 30 days.

Transitioning to FREDmail

Once the FREDmail accounts have been activated, no new messages will be delivered to your old Fredonia email account.

PLEASE NOTE – any messages you send from the old email account after your new FREDmail account has been activated will NOT be copied to the new FREDmail account. We strongly caution against sending messages from your old account as once the old accounts are permanently deleted, you will never have access to them again.

See this page for more information.

Access FREDmail Using Other Email Programs and Mobile Devices

Information Technology Services (ITS) strongly recommends the use of the Google web client, as it maximizes the full collaborative features and functionality of FREDmail. However, your SUNY Fredonia Google Apps FREDmail account also can be configured to work with Microsoft Outlook or other email clients or devices that support IMAP.

Because Google supports several optional desktop email clients which may change from time-to-time, ITS will provide support for the web client only, and is not equipped to help users with specific desktop clients beyond the general configuration parameters. For a list of clients and setup guides currently supported by Google, see this page for more information.

You will need to register your eServices password (used to login to ANGEL, current Fredonia email, FredQuest, wireless and campus networked computers) if you want to use desktop email clients and/or if you want to access your Google account with your mobile device.  See this page for more information.

Personal Google/Gmail Accounts

Your SUNY Fredonia Google Apps account is totally separate from your personal Google/Gmail account, so nothing about your personal Google account will change. Your private account and SUNY Fredonia accounts will not be merged.

Forgotten Passwords

If you have forgotten your eServices password, you can have it reset to the original default password by logging in to Your Connection.  You can access the site by selecting Your Connection from the eServices link on the left-hand side of this page. 

Once logged in, select View Your UserIDs and Passwords under the Personal Information link.  Scroll down to the eServices ID and passwords section and click on the Forgot Password link.  Your password will be reset to the original default within one business day.  If, after the password is reset, you want to change it you may do so at the Change My eServices Password page.

Import Contacts

You can import LOCAL contacts you already have stored in another email program into your SUNY Fredonia Google Apps account. See Importing Contacts on Google's website for details and instructions. If you were using Distribution Lists in your Exchange account they will need to be imported separately into your SUNY Fredonia Google Apps account as Groups. See Distribution List directions for more help.

Auto-reply, Out-of-Office Replies, and Mail Forwarding

To configure a vacation out-of-office auto-reply, use the "Vacation Responder" feature in FREDmail. You can find the instruction HERE.


Page modified 3/26/12