Management
Associate Provost and Team Leaders are responsible for seeing that the overall mission, vision, and yearly objectives are identified, prioritized, communicated, and accomplished in a consistent manner.
Communication (information sharing), governance (development and adoption of policy and procedure), financial planning and budgeting, organizational development (teamwork, customer service, consistency, professional development opportunities), and project/portfolio management are key foci.
Support Services
The Information Technology Services staff devotes the majority of their time supporting the academic and administrative computing needs of the students, faculty, and staff. Support ranges from troubleshooting and maintaining data, databases, and systems, monitoring operating logs, processing data backups, running and reviewing processes and output, prepping and installing computers and computer labs and smart classrooms for student and faculty use, and providing multimedia services for students, faculty, and staff.
- Management
Karen Klose (Associate Provost), Kevin Lane (Production), Christopher Lewis (Programming), Janet Mayer (Project Mgr.), T. John McCune (Multimedia), Frederick Ullman (Computer Center), Gale Verhague (Secretary), Bruce Wilger (Data Communications), Catherine Zakrzewski (Help Desk)
Responsible for:
- Identifying, prioritizing, and communicating annual objectives based on overall technology plan
- Secure, accessible, and reliable computing environment
- Collaborative and supportive service environment
- Secure and sustainable infrastructure development
- Production Team
Rich Bartkowiak, Scott Grien, Mark Inwood, Kevin Lane (Lead), Gary VandeVelde
Responsible for:
- Operational output (printouts, labels, opscan service)
- Oracle database support
- Data backups
- Project Management
Janet Mayer (Lead), Julie Schaeffer
Responsible for:
- New Technology Consultations & Reviews
- Management of projects that cross the unit or campus divisions
- Programming Team
Sally Crist, Linda Ippolito, Christopher Lewis (Lead), Darin Yohe
Responsible for:
- Banner Student Information System Development & Support
- Operational Data Store (ODS)
- Oracle Business Intelligence Enterprise Edition Plus (OBIEE+) Reporting Development & Support
- Computer Center Team
Michael Gerholdt, Idalia Torres, Frederick Ullman (Lead)
Responsible for:
- Systems and applications administration
- U-drives and shared file services
- MS SQL database support
- Web support
- Multimedia Team
Doug Johnson, Denise Maze, T. John McCune (Lead), Sally Moran, Charlotte Morse, Greg Snow, Andrea Wasiura
Responsible for:
- Multimedia support for students
- Multimedia support for classrooms and events
- Instructional graphics support
- Audio and visual support
- Data Comm Team
Joseph Baxter, JJ Nocek, Bruce Wilger (Lead)
Responsible for:
- Network administration
- Network design and upgrade
- Wireless network
- Help Desk Team
Rob Dolan, Luke Fountaine, Amy Muscato, Nick Nowakowski, David Torres, Catherine Zakrzewski (Lead)
Responsible for:
- Initial point of contact for all computer-related issues or questions
- Computer lab hardware configuration, software installation, support
- Computer and peripheral specifications
- Computer and peripheral diagnosis and repair
Research & Development
Research and development is based on identified and prioritized need (such as software upgrades, etc.) as well as on project scope and security schemas approved by management. Secure and sustainable infrastructure development with appropriate documentation enabling support teams to provide excellent support and customer service is expected.
|
URGENT EMAIL FRAUD ALERT