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ITS Service Center

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Mon-Fri 8am-4pm
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ITS Service Center
W203 Thompson Hall
State University of New York at Fredonia
Fredonia, NY 14063
Ph: (716) 673-3407

ITS Service Center in Thompson Hall

W203 Thompson Hall, 2nd Floor, (716) 673-3407

Frequently Asked Questions

I'm an incoming first-­year student and can’t login to Your Connection, what should I do?

Contact the Admissions Office at or at (716)673­-3251.

I'm a continuing student and can’t login to Your Connection, what should I do?

Email from your Fredonia email address and ask to have your password for Your Connection reset.

My email login is not working, what should I do?

Log into Your Connection and go to View IDs and Passwords. Find and use the link "To Reset Your Password", reset your password and try again.

Why does it look like I have two email addresses?

Each Fredonia email account has two ways that people can reach you. One is your, the other is your Don’t worry, email sent to either will come to the same account.

I'm graduating from Fredonia, will I get to keep my email account?

Yes, if you graduate you can continue to use your Fredonia email account for as long as you like. If you are not graduating and won’t be returning for the next semester, be sure to register for an official leave with Student Affairs, or your email account will not remain open.

Where can I learn more about getting connected to the network in my Residence Hall?

Please call the ResNet website at (716)­673-­3668, or visit the ResNet website for more information:

For all other issues or questions, see Getting Started or please contact us:

  • By email:
  • By phone: (716) 673-3407
  • In person: W203 Thompson Hall

Hours: Monday - Thursday 7:00am - 10:00pm, Friday 7:00am - 5:00pm
Summer: Monday through Friday 8:00 am - 4:00 p.m.


FredQuest Logo FredQuest allows individuals to easily request assistance for all IT-related services and provides the ability to check the status of all requests at
If you need help click here to see a short tutorial. 



Campus-wide assistance includes, but is not limited to, the installation, configuration, troubleshooting and resolution of the following services:
  • Campus supports both state-owned PCs and Macs, and related software, hardware and peripherals
  • New state-owned computer system installations
  • Hardware -- troubleshoot, maintain and repair/replace state-owned computer, printer and other peripheral hardware and components
  • Software -- Microsoft Office
  • Labs -- support equipment assist users in various labs
  • Smart Classrooms -- support equipment and peripherals in nine classrooms
  • Email -- Now using FREDapps


The ITS Service Center provides multimedia support for students and for faculty utilizing teaching computer labs, smart classrooms, and regular classrooms.  Our audio visual equipment provides you with the support you need for your classes and assignments. 

The ITS Service Center houses the following:

  • Graphics Lab in the ITS Service CenterStudent Graphics Lab - contains Ellison dies and machines (paper cut-outs), laminator, book binding machine, copy machine, paper trimmers, posterboard, construction paper, and other supplies for your projects.*
  • Audio Visual Equipment - multimedia "smart" cart (computer, projector, dvd player and speakers), flat screen tv with dvd player, tv with dvd player, audio recorders, digital camcorders, tripods and lighting kits, etc.

    Multimedia equipment can now be reserved by going to ourEquipment Checkout

    Equipment Checkout System

    A multimedia equipment reservation can be done online using our Equipment Checkout System. The system can be used by both Faculty and Students who will be using the equipment.  Students must still have a Faculty signature for overnight use.  Overnight forms are available at the ITS Service Center, W203 Thompson Hall.
    Please contact us to arrange consultation and/or instruction on any of the equipment we have to offer.

  • Computer Lab with Windows and Macintosh - computers are available for students and staff to use during ourITS Service Center hours.
  • Poster Printing - printers that print up to full size posters.
  • Wireless Printing - print from your laptop to our printers in the computer lab. View Instructions (PDF)
  • DVD Transfer - transfer or duplicate your flash drives, memory cards, VHS tapes, CDs or DVDs to CD/DVD.
  • TV/DVD Viewing Stations - watch a DVD for class.
  • Conference Rooms - use our preview rooms to hold meetings or practice presentations.

*NOTE: All items must be purchased with your FREDCard using FREDFunds or Debit.

Community Members may purchase a Gift Card with a minimum denomination of $10.00 during normal business hours at the University Bookstore in University Commons, the FSA Office in Gregory Hall, or online. Cards may also be purchased in machines located in Gregory Hall, McEwen Hall, & the College Bookstore. Cards purchased in the machines for $10.00 will have $8.00 loaded on them (minus a $2.00 card purchasing fee). Add more funds to the gift card at either the University Bookstore in University Commons or the FSA Office in Gregory Hall.  Visit the FSA website for more information.If you have a FREDCard, you already have a FREDFunds or Fredonia Debit Account; all you have to do is deposit funds into the account.  You can deposit funds (as low as $15.00 at a time) into your FREDFunds or Fredonia Debit Account by using Quick Deposit, stopping by the FSA Office, or using ValuePorts located in Gregory Hall, Williams Center, and McEwen Hall.

Page modified 5/18/16