W203 Thompson Hall, 2nd Floor, (716) 673-3407
Frequently Asked Questions
I'm an incoming first-year student and can’t login to Your Connection, what should I do?
Contact the Admissions Office at Admissions.Office@fredonia.edu or at (716)673-3251.
I'm a continuing student and can’t login to Your Connection, what should I do?
Email ITSservicecenter@fredonia.edu from your Fredonia email address and ask to have your password for Your Connection reset.
My email login is not working, what should I do?
Log into Your Connection and go to View IDs and Passwords. Find and use the link "To Reset Your Password", reset your password and try again.
Why does it look like I have two email addresses?
Each Fredonia email account has two ways that people can reach you. One is your firstname.lastname@example.org, the other is your email@example.com. Don’t worry, email sent to either will come to the same account.
I'm graduating from Fredonia, will I get to keep my email account?
Yes, if you graduate you can continue to use your Fredonia email account for as long as you like. If you are not graduating and won’t be returning for the next semester, be sure to register for an official leave with Student Affairs, or your email account will not remain open.
Where can I learn more about getting connected to the network in my Residence Hall?
Please call the ResNet website at (716)673-3668, or visit the ResNet website for more information: www.fredonia.edu/resnet.
For all other issues or questions, see Getting Started or please contact us:
Hours: Monday - Thursday 7:00am - 10:00pm, Friday 7:00am - 5:00pm
FredQuest allows individuals to easily request assistance for all IT-related services and provides the ability to check the status of all requests at https://fredquest.fredonia.edu/
If you need help click here to see a short tutorial.
Campus-wide assistance includes, but is not limited to, the installation, configuration, troubleshooting and resolution of the following services:
The ITS Service Center provides multimedia support for students and for faculty utilizing teaching computer labs, smart classrooms, and regular classrooms. Our audio visual equipment provides you with the support you need for your classes and assignments.
The ITS Service Center houses the following:
Community Members may purchase a Gift Card with a minimum denomination of $10.00 during normal business hours at the University Bookstore in University Commons, the FSA Office in Gregory Hall, or online. Cards may also be purchased in machines located in Gregory Hall, McEwen Hall, & the College Bookstore. Cards purchased in the machines for $10.00 will have $8.00 loaded on them (minus a $2.00 card purchasing fee). Add more funds to the gift card at either the University Bookstore in University Commons or the FSA Office in Gregory Hall. Visit the FSA website for more information.If you have a FREDCard, you already have a FREDFunds or Fredonia Debit Account; all you have to do is deposit funds into the account. You can deposit funds (as low as $15.00 at a time) into your FREDFunds or Fredonia Debit Account by using Quick Deposit, stopping by the FSA Office, or using ValuePorts located in Gregory Hall, Williams Center, and McEwen Hall.