ITS Teams

Departments

Administrative Office

Data Comm Team

Help Desk Team

Multimedia Team

Production Team

Programming Team

Project Management Team

Systems Administration Team

FredQuest Logo
Information Technology Services
Reed Library
SUNY Fredonia
Fredonia, NY 14063
Ph: (716) 673-4670
ITS Staff Photo

Departments

(click on below for descriptions)

Administrative Team

The Administrative Team is responsible for developing and implementing the institutional technology vision and objectives to support the needs of students, faculty, and staff as articulated in the mission statement. This development is done in collaboration with the Information Technology Services Executive Board, ITS staff members, and the Information Technology Advisory Board (ITAB) and associated Steering Committees. Policy and procedure development, project and budget management, and technology consultations are provided by this office.

Data Comm Team

Networking and Data Communications is responsible for the installation and management of the wired and wireless network, network security, bandwidth and resource management and long term development of networking systems.

Help Desk Team

The Help Desk is the initial point of contact for all computer-related issues or questions. Faculty/staff desktop computers and lab computers are specified and quoted through the Help Desk and all desktop and lab hardware is configured and prepped for installation. Computer and peripheral troubleshooting and repair is also handled by the Help Desk.

Multimedia Team

The Multimedia Team provides a wide range of essential multimedia services for students, faculty and staff. Staff members are committed to meeting the needs of the campus community by providing instructional equipment through fixed classroom/computer lab installations and portable equipment in addition to supporting video teleconferencing, engineering, graphics services, and the research and implementation of new technologies
Media Center
The Media Center provides multi-media support for student and faculty utilizing teaching computer labs, smart classrooms, and regular classrooms and houses the student graphics lab, multimedia equipment, the speech pathology/audiology collection, and a Windows/Macintosh general purpose computer lab.
Engineering Services
Provides maintenance of multimedia electronic equipment and cable distribution systems campus-wide. Design work and development of electronic systems is provided for instructional and research related projects.
Event and Media Production
Provides AV equipment and multimedia services for academic events on campus, such as conferences, special events, and guest lecturers.
Graphic Services
Provides assistance in planning, producing, and executing original art work for faculty teaching, research and publications. Work consists of original illustrations, charts, graphs, flyers, pamphlets, posters, overhead transparencies, slides and signage.

Production Team

The Production Team is committed to improving customer productivity by enabling the use of tools and technologies to accomplish classroom instruction and conduct university business with a minimum of difficulty. Systems administrators in this unit are highly qualified technicians who provide support for several university mission-critical services such as the Exchange email system, the ANGEL Learning Management System, the Banner Information System, and the Fredonia web.

Programming Team

The Programming Team is responsible for database development and the integration, consolidation, and dissemination of data as appropriate. Primary support is given to maintaining and developing the Student Information System and web products enabling web registration, web access to personal information, and e-commerce.

Project Management Team

 

Systems Administration Team

The Systems Administration Team is responsible for systems and applications administration, U-drives and shared file services, MS SQL database support, and web support.

Page modified 10/18/13