Troubleshooting


iTunes U - Professional Development Center
Daniel A. Reed Library
State University of New York at Fredonia
Fredonia, NY 14063

Can I move my podcast files from last
semester's course to this semester's 
course? 

Are there user guides available?

I can hear my Vodcast but I can't see
the video-what do I do?  

I can't see the images in my
enhanced podcast-what do I 
do?

Who do I contact if I have a
question or technical problems? 

Can I move my podcast files from last semester's course to this semester's course?

Yes. Put in a FredQuest ticket requesting that your course content be moved to your new course.

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Are there user guides available?

Yes. Apple has several user guides available at http://www.apple.com/support/itunes_u/

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I can hear my Vodcast but I can't see the video - what do I do?

It may be that you have your video settings set to play through a TV instead of on your iPod. On a Video iPod go to the Videos menu, Video Settings, and set TV Out to Off. This will allow your videos to play on the iPod screen.

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I can't see the images in my enhanced podcast - what do I do?

  • Click on the arrow at the bottom left of the iTunes application interface. This will bring up a small preview window.
  • Click in the preview window to bring up the larger playback window
  • Click on the chapter drop down menu at the top center of the iTunes application interface to view the chapter marks and move to different points within the playback of the enhanced podcast.

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Who do I contact if I have a question or technical problems?

You can contact us through FredQuest by choosing the following options
Request Type: ANGEL
Classification: Course/Group component
Category: iTunes U

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Page modified 11/26/14