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Help Desk

FredQuest LogoFredQuest allows individuals to easily request assistance for all IT-related services and provides the ability to check the status of all requests at https://fredquest.fredonia.edu
If you need help click here to see a short tutorial.

Welcome to the Help Desk

You can get all the answers to your computer questions right here.

Help Desk can be contacted at ext. 3150 or stop by our office:
E224 Thompson Hall
Tel. (716) 673-3150 Fax. (716) 673-3405
Hours: Monday thru Friday 8:30am - 5:00pm
Summer: Monday through Friday 8:00 am - 4:00 p.m

Email: Help Desk

Cathie Zak, AIT Help Desk Coordinator

Mission Statement

To provide a single point-of-contact for administrative, faculty, staff and students' telephone, face-to-face and Email requests for assistance relating to computer hardware and software installations and problems. Services also provided to retired faculty and staff.

Services

Campus-wide assistance includes, but is not limited to, the installation, configuration, individualized instruction, troubleshooting and resolution of the following services:

  • Campus supports both state-owned PCs and Macs, and related software, hardware and peripherals
  • New state-owned computer system installations
  • Hardware -- troubleshoot, maintain and repair/replace state-owned computer, printer and other peripheral hardware and components
  • Software -- Microsoft Office
  • Labs -- support equipment assist users in various labs
  • Smart Classrooms -- support equipment and peripherals in nine classrooms
  • Email -- supporting Netscape Messenger and Outlook Express

Staff

  • Photo of Helpdesk StaffHelp Desk Coordinator: Cathie Zak
  • HelpDesk Consultants/
    Technicians    :
    Christopher Taverna
    John McCune
    Dave Torres
    Matt Warren
  • Student Technicians:
    Tom Kramer
    Steve Lockwood
    Jen Warren
The AIT Help Desk utilizes the expertise of the following staff in resolving questions and problems:
  • Director of AIT: Colin Plaister
  • Computer Engineer: Bill Thomas
  • Video Engineer: Art Walker
  • AudioTechnical Specialist: Greg Snow
  • MultiMedia Specialist: Doug Johnson

Page modified 2/21/08