FredQuest allows individuals to easily request assistance for all IT-related services and provides the ability to check the status of all requests at https://fredquest.fredonia.edu/
If you need help click here to see a short tutorial.
Welcome to the Help Desk
Learn about Google Apps
@ SUNY Fredonia
Change your password
for all eServices including
email, ANGEL, Google Apps,
campus computers and wireless.
You can get all the answers to your computer questions right here.
Help Desk can be contacted at ext. 3150 or stop by our office:
E224 Thompson Hall
Tel. (716) 673-3150 Fax. (716) 673-3405
Hours: Mon. - Thur. 8:30am - 3:00pm; Fri. 10:00am - 3:00pm
Summer: Monday through Friday 8:00 am - 4:00 p.m
Email: helpdesk@fredonia.edu
Mission Statement
To provide a single point-of-contact for administrative, faculty, staff and students' telephone, face-to-face and Email requests for assistance relating to computer hardware and software installations and problems. Services also provided to retired faculty and staff.
 Services
Campus-wide assistance includes, but is not limited to, the installation, configuration, individualized instruction, troubleshooting and resolution of the following services:
- Campus supports both state-owned PCs and Macs, and related software, hardware and peripherals
- New state-owned computer system installations
- Hardware -- troubleshoot, maintain and repair/replace state-owned computer, printer and other peripheral hardware and components
- Software -- Microsoft Office
- Labs -- support equipment assist users in various labs
- Smart Classrooms -- support equipment and peripherals in nine classrooms
- Email -- Now using FREDapps
Staff
- HelpDesk Team Leader: Cathie Zak
- HelpDesk Support Specialists:
Dave Torres
Amy Muscato
Luke Fountaine
Nick Nowakowski
Rob Dolan
- Student Technicians:
Erika Colon
Shawn Emmons
Rob Lavin
Molly Petroski
Brittany Waller
Samantha Weber
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