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ITS Service Center:
ResNet Office

The ResNet Office provides residential technology support and campus access control services for students, staff and guests with in the residence halls. Located in McGinnies Hall, ResNet employs seven students every semester as information technology support technicians called ResNet Technicians.

Supported Services
    Campus Access Control Services
    Internet Service Connectivity Support
    University Owned Printer Support
    University Owned Computing Software Support
    Personal Computing Device Repair
    Residence Life Multi-media Equipment Reservation & Checkout
    Residence Life Smart Classrooms
    Residence Life Event Management Digital Signage
    University Owned Computing Hardware Support
    Student Printing Service

Requesting  Assistance
By email:
By phone: (716) 673-3668
In person: 154 McGinnies (Near the loading dock rear entrance)
Semester Hours: Monday - Friday 8:30am - 5:00pm
Summer Hours: Monday - Friday 8:00 am - 4:00 pm

frequestFredQuest allows individuals to easily request assistance for all IT-related services and provides the ability to check the status of all requests at

If you need help click here to see a short tutorial.

COMPTIA A+ IT Technician Certified Support

Staff 2015 - 2016

  ResNet staff 2015 - 206

Page modified 6/1/16