Online Student Complaint Information

Students taking online classes offered by SUNY Fredonia should attempt to resolve any issues or complaints with the College first. This includes going to the instructor, and/or the Chair of the department. The College's complaint procedures, including the Grade Grievance Procedure, as well as procedures for complaints concerning bias and discrimination are available in the links below.

SUNY Fredonia is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual. NC-SARA provides a complaint procedures for participating campuses, and a summarized version of the SARA Student Complaint Process is also available. 

Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to the Office of Diversity, Equity, and Inclusion for investigation and resolution. If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined on their site. And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York Stated Education Department (NYSED) Office of College and University Evaluation Complaint website. The Office of College and University Evaluation can also be reached at:

Office of College and University Evaluation
89 Washington Ave.
Albany, NY 12234

Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures

SUNY Fredonia is accredited by the Middle States Commission on Higher Education (MSCHE), 3624 Market Street, Philadelphia, PA 19104 (267-284-5000). MSCHE is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation. In the event grievance procedures at the college have been followed and all avenues of appeals exhausted and documented, and the issue remains unresolved, students also may file a complaint with Fredonia’s accrediting agency. Information and procedures can be found in the last section of the MSCHE Polices, Guidelines, and Procedures webpage.

New York State is a member of the State Authorization Reciprocity Agreement (SARA) and Fredonia has been a participating institution since 2020.  SARA enables Fredonia to offer its online courses and programs to students residing in other SARA states (currently AL, AK, AZ, AR, CO, CT, DE, DC, FL, GA, GU, HI, ID, IL IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY). 

 

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