Online Student Complaint Information
Students taking online classes offered by SUNY Fredonia should attempt to resolve any issues or complaints with the College first. This includes going to the instructor, and/or the Chair of the department. The College's complaint procedures, including the Grade Grievance Procedure, as well as procedures for complaints concerning bias and discrimination are available in the links below.
Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to the SUNY Fredonia Student Complaint Form for investigation and resolution.
Please note, complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures, should follow the procedures outlined below.
- A full list of SUNY Fredonia Policies are available on the University Policies for Students page.
- Complaints related to grades should follow the SUNY Fredonia Grade Appeal Policy.
- Other student complaint procedures can be found on the Student Complaint Procedures site.
If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined on their site. And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York Stated Education Department (NYSED) Office of College and University Evaluation Complaint website.
SUNY Fredonia is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual. NC-SARA provides a complaint procedures for out-of-state distance education students, and a summarized version of the SARA Student Complaint Process is also available.
If you are a student residing in California and are unable to find a resolution using the above contacts visit the California Department of Consumer Affairs website for assistance.
Professional Licensure Disclosures
New York state prides itself in the high quality of its licensed and certified professionals. For the protection of its citizens, each license and certificate has requirements that individuals must meet in order to be licensed or certified in New York state. SUNY’s academic programs leading to licensure or certification are carefully designed to meet and exceed these state requirements. This is a role SUNY plays in protecting the public. Other states may have different requirements. Information for SUNY Fredonia's Professional Licensure Disclosure is available through Academic Affairs.
Bias, Discrimination, or Title IX Report
Accreditations
SUNY Fredonia is accredited by the Middle States Commission on Higher Education (MSCHE), 3624 Market Street, Philadelphia, PA 19104 (267-284-5000). MSCHE is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation. In the event grievance procedures at the college have been followed and all avenues of appeals exhausted and documented, and the issue remains unresolved, students also may file a complaint with Fredonia’s accrediting agency. Information and procedures can be found in the last section of the MSCHE Polices, Guidelines, and Procedures webpage.
New York State is a member of the State Authorization Reciprocity Agreement (SARA) and Fredonia has been a participating institution since 2020. SARA enables Fredonia to offer its online courses and programs to students residing in other SARA states (currently AL, AK, AZ, AR, CO, CT, DE, DC, FL, GA, GU, HI, ID, IL IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY).
SUNY Fredonia offers several programs that meet educational requirements for professional license or certification.