Student Complaint Procedures

SUNY Fredonia makes every effort to provide the best possible experience for students and to resolve student concerns and complaints in a timely and effective manner. Students should feel free to raise matters of concern without risk of disadvantage. In the event that something is less than satisfactory, students should initially attempt to resolve concerns and complaints with the appropriate campus department or office. 

Specific procedures and guidance are available for the following student complaints:

Other institutional complaints:

Students should feel free to raise matters of concern without risk of disadvantage. The goal is to resolve issues of dissatisfaction as close to the initial point of contact as soon as possible and to conduct thorough and fair investigations of complaints so that, where appropriate, decisions can be based on the presented facts.

Every effort will be made to ensure that a resolution is met that is satisfactory to the student and the university. Students should first speak with the individual, department, or office with which they have the complaint. If they are not satisfied with the response, they may submit the complaint through the official SUNY Fredonia Student Complaint form.

For assistance with other complaints related to the institution that have not been resolved through other means, a student may contact the following:

For complaints about student life and the campus experience:

Dr. Tracy Stenger, Interim Vice President for Student Affairs
Office:  703 Maytum Hall 
Phone: 716-673-3271
Email:  ESS@fredonia.edu

For complaints related to the academic mission of the campus:

Dr. David Starrett, Executive Vice President and Provost for Academic Affairs
Office: 801 Maytum Hall
Phone: 716-673-3335
Email: Provost@fredonia.edu

For complaints related to the finance and administration mission of the campus:

Mr. Michael Metzger, Vice President for Finance and Administration
Office: 501 Maytum
Phone: 716-673-3109
Email: Finance.Administration@fredonia.edu

For complaints related to the university advancement mission of the campus:

Mrs. Betty Gossett, Interim Vice President for University Advancement, Engagement, and Economic Development
Office: Foundation House
Phone: 716-673-3321
Email: Foundation@fredonia.edu

If a student is unable to resolve a complaint at the campus level or believes that the campus has not properly addressed the concern, one of the following agencies may be contacted:

Middle States Commission on Higher Education
3624 Market Street, 2nd Floor
West Philadelphia, PA 19104
Phone: 267-284-5000
Email: info@msche.org
Spanish: espanolinfo@msche.org
Website: https://www.msche.org/

New York State residents who are unable to resolve the concern or complaint at the campus level or believe that the campus has not properly addressed the concern may contact:

The State University of New York System Administration
Provost’s Office
State University Plaza
335 Broadway
Albany, NY 12246

Postsecondary Complaint Registry
New York State Education Department Office of College and University Evaluation
Mezzanine 5
North Albany, New York 12230

Non-New York State residents who are unable to resolve a complaint at the campus level or believe that the campus has not properly addressed the concern may work with an agency in their home state to have their complaint addressed. The State Higher Education Executive Officers (SHEEO) provides state contact information and additional resources related to state authorization of distance education at http://www.sheeo.org/sheeo_surveys/. Students should contact the agency listed in their home state if they seek further assistance.

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