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The ResNet Office employs 7 students during the semester as ResNet Technicians. Technicians handle in-room and in-office level 1 support calls as well as other various projects during the semester. Technicians also answer the phone, email, and submit Tracker tickets. Technicians will be exposed to a wide range of info tech disciplines which may include the following:

  • IEEE 802.3 Ethernet Local Area Networks
  • IEEE 802.11 a\b\g\n\x Wireless Networks
  • Network Access Control
  • Card Access Control
  • Network Client Security and Remediation
  • Computer Hardware and Software Support
  • Network and Computer Security
  • Network Printing
  • Databases 
  • Microsoft, Mac and Linux operating systems

Student Technicians also test mobile, gaming and media devices. This is to see if the device will work on our Wi-Fi and provides good service.

When applying for a technician position, you must:

  • Be a current student at Fredonia.
  • Have at least a 2.5 GPA..
  • Have an adequate technical aptitude.
  • Have a want to learn new things.
  • Have strong customer service skills.

Typically, technicians should expect to work:

  • 10-20 hours per week during the semester.
  • There are also ways to work over breaks and the summer.

General Responsibilities
All technicians must:

  • Attend ResNet training prior to fall and spring semesters.
  • Actively work in ResNet SWAT which is the on-site tech support for residence halls. This takes place during move in weekend in the fall.
  • Contribute to the Residence Life Programming by completing tech-based programming with in the res halls through the school year. They should also support the mission of the Office of ResLife and ITS department.
  • Follow all University policies.

Please fill out the job app in the ResNet Office located in McGinnies Hall room 154. Thank you.

ResNet Office

  • W203 Thompson Hall State University of New York at Fredonia Fredonia, NY 14063