The ResNet Office employs 7 students during the semester as ResNet Technicians. Technicians handle in-room and in-office level 1 support calls as well as other various projects during the semester. Technicians also answer the phone, email, and submit Tracker tickets. Technicians will be exposed to a wide range of info tech disciplines which may include the following:
- IEEE 802.3 Ethernet Local Area Networks
- IEEE 802.11 a\b\g\n\x Wireless Networks
- Network Access Control
- Card Access Control
- Network Client Security and Remediation
- Computer Hardware and Software Support
- Network and Computer Security
- Network Printing
- Databases
- Microsoft, Mac and Linux operating systems
Student Technicians also test mobile, gaming and media devices. This is to see if the device will work on our Wi-Fi and provides good service.
Prerequisites
When applying for a technician position, you must:
- Be a current student at Fredonia.
- Have at least a 2.5 GPA..
- Have an adequate technical aptitude.
- Have a want to learn new things.
- Have strong customer service skills.
Hours
Typically, technicians should expect to work:
- 10-20 hours per week during the semester.
- There are also ways to work over breaks and the summer.
General Responsibilities
All technicians must:
- Attend ResNet training prior to fall and spring semesters.
- Actively work in ResNet SWAT which is the on-site tech support for residence halls. This takes place during move in weekend in the fall.
- Contribute to the Residence Life Programming by completing tech-based programming with in the res halls through the school year. They should also support the mission of the Office of ResLife and ITS department.
- Follow all University policies.
Please fill out the job app in the ResNet Office located in McGinnies Hall room 154. Thank you.