Work Request

Report an emergency or request urgent work

  • When calling, identify yourself, the nature of the emergency, building, and room.
  • Within business hours, call 716-673-3452 on weekdays between 8:00 a.m. to 4:30 p.m.
  • Outside of business hours, call 716-673-3454 on weekdays before 8:00 a.m. or after 4:30 p.m., or anytime on weekends and holidays, managed by the After Hours Customer Service Center.
  • During summer break, there is no 3rd shift coverage.   
  • If there is no answer, call 716-673-3333 for the University Police.

Requests (non-emergency)

Request Work / Maintenance / Event     Key Request     TELEPHONE    Internet     Vehicle Request     Report Health or Safety Concern     Vending Machine     Washers and Dryers (Not IN TownHouses)

By submitting a work request form, you are giving permission for SUNY Fredonia staff to enter your room, possibly while you are not there to investigate and resolve the issue. If you do not see the problem resolved, please see your Residence Hall Director.

Please use the work request system for all requests including repairs, adjustments and improvements for heating, air conditioning, refrigeration, plumbing, electrical, lighting, energy management, painting, hanging pictures, signage, bulletin boards, furniture, shelving, doors, locks, keying, cleaning, moving, special event setup, window treatments, grounds and landscaping.

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Requests that are not managed by Facilities

Emergency service definitions

  • Locks - An inoperable lock on an entrance door to a building, an office or suite and a person locked in or out of an office or bedroom will be treated as an emergency.
  • Glass - Glass breakage will be treated as an emergency. The repair activity will only be that which will provide security until the next working day.
  • Heat - No heat in room
  • Fire Alarms - All alarm activations. University Police will be notified automatically
  • Boiler Room Alarms - All alarms, false alarms or inoperable alarm/alarm systems.
  • Power Outages - Interruptions to the building, floor, suite or a room is considered an emergency. A lamp or plug replacement will not be considered an emergency, unless it is the only light in a room.
  • Plumbing - Water interruption to the building, floor, suite or a room is considered an emergency. A toilet or water system will be repaired on an emergency basis if it is the only facility available in the general area.
  • Elevators - Elevator rescues will be handled on an emergency basis. Contact University Police at 716-673-3333