Work Request
EMERGENCY OR URGENT WORK REQUEST
Non-Emergency Work Requests
Maintenance / Service / Event WORK REQUEST Key request
Telephone Cable Internet Vending Machines
Dryers / Washing Machines (Non Town House)
By submitting this request form, you are giving permission for SUNY Fredonia staff to enter your room, possibly while you are not there to investigate and resolve the issue. If you do not see the problem resolved, please see your Residence Hall Director.
Please use the work request system for all requests including repairs, adjustments and improvements for heating, air conditioning, refrigeration, plumbing, electrical, lighting, energy management, painting, hanging pictures, signage, bulletin boards, furniture, shelving, doors, locks, keying, cleaning, moving, special event setup, window treatments, grounds and landscaping.
SUBMIT A WORK REQUEST Log in using your e-services ID and password.
- Instructions on submitting a Basic Work Request using the request form
- Instructions on searching the status of your work requests
- If you are having trouble viewing the new web form or the menu does not display correctly click here
- Moving Tips
Key Request Form - Please submit an online work request when requesting keys
Other Fredonia requests (not addressed by Facilities Services)
- Academic Telephone Issues - contact the ITS Service Center/submit a Tracker
- Academic Computer Issues - contact the ITS Service Center/submit a Tracker
- Student Residence Hall Computer Issues - contact ResNet
- Residence Hall Cable Television Problems - contact FSA
- Residence Hall Washer and Dryer Problems - contact FSA
- Vending Machine Issues - contact FSA
REPORTING AN EMERGENCY OR URGENT WORK REQUEST
- 8:00 a.m. - 4:30 p.m. Monday - Friday (fall/spring semester)
- 8:00 a.m. - 4:00 p.m. Monday - Friday (summer/winter break)
- Contact the Customer Service Center at 716-673-3452
- Identify yourself, the nature of the emergency, building and room
- Before 8:00 am or After 4:30 pm on Weekdays or on Weekends and Holidays
- Contact the After Hours Customer Service Center at 716-673-3454
- Identify yourself, the nature of the emergency, building and room
- During summer break, there is no 3rd shift coverage.
- If there is no answer, contact University Police 716-673-3333
EMERGENCY SERVICE DEFINITIONS
- Locks - An inoperable lock on an entrance door to a building, an office or suite and a person locked in or out of an office or bedroom will be treated as an emergency.
- Glass - Glass breakage will be treated as an emergency. The repair activity will only be that which will provide security until the next working day.
- Heat - No heat in room
- Fire Alarms - All alarm activations. University Police will be notified automatically
- Boiler Room Alarms - All alarms, false alarms or inoperable alarm/alarm systems.
- Power Outages - Interruptions to the building, floor, suite or a room is considered an emergency. A lamp or plug replacement will not be considered an emergency, unless it is the only light in a room.
- Plumbing - Water interruption to the building, floor, suite or a room is considered an emergency. A toilet or water system will be repaired on an emergency basis if it is the only facility available in the general area.
- Elevators - Elevator rescues will be handled on an emergency basis. Contact University Police at 716-673-3333