Work Request

EMERGENCY OR URGENT WORK REQUEST

Non-Emergency Work Requests

Maintenance work request Key request Telephone Cable Internet Washing Machines 
 

By submitting this request form, you are giving permission for SUNY Fredonia staff to enter your room, possibly while you are not there to investigate and resolve the issue. If you do not see the problem resolved, please see your Residence Hall Director.

Campus-Safety-Committee                       Report a Health or Safety Concern

Please use the new work request system for all requests including repairs, adjustments and improvements for heating, air conditioning, refrigeration, plumbing, electrical, lighting, energy management, painting, hanging pictures, signage, bulletin boards, furniture, shelving, doors, locks, keying, cleaning, moving, special event setup, window treatments, grounds and landscaping.

SUBMIT A WORK REQUEST *NEW FORM* Log in using your e-services ID and password

• Instructions on submitting a Basic Work Request using the new style request form.
• Instructions on searching the status of your work requests using the new style form.
• If you are having trouble viewing the new web form or the menu does not display correctly click here
• Moving Tips

Key Request Form - Please submit an online work request when requesting keys

Other Fredonia requests (not addressed by Facilities Services)

• Academic Telephone Issues - contact University Services at ext. 3257
• Academic Computer Issues - contact the ITS Service Center/submit a Tracker
• Student Residence Hall Computer Issues - contact ResNet
• Residence Hall Cable Television Problems
• Residence Hall Washer and Dryer Problems
• Vending Machine Issues

REPORTING AN EMERGENCY OR URGENT WORK REQUEST

8:00 a.m. - 4:30 p.m. Monday - Friday (fall/spring semester)

8:00 a.m. - 4:00 p.m. Monday - Friday (summer/winter break)
Contact the Customer Service Center at 673-3452
Identify yourself, the nature of the emergency, building and room

Before 8:00 am or After 4:30 pm on Weekdays or on Weekends and Holidays
Contact the After Hours Customer Service Center at 673-3454
Identify yourself, the nature of the emergency, building and room

EMERGENCY SERVICE DEFINITIONS

Locks - An inoperable lock on an entrance door to a building, an office or suite and a person locked in or out of an office or bedroom will be treated as an emergency.

Glass - Glass breakage will be treated as an emergency. The repair activity will only be that which will provide security until the next working day.

Heat - No heat in room

Fire Alarms - All alarm activations. University Police will be notified automatically

Boiler Room Alarms - All alarms, false alarms or inoperable alarm/alarm systems.

Power Outages - Interruptions to the building, floor, suite or a room is considered an emergency. A lamp or plug replacement will not be considered an emergency, unless it is the only light in a room.

Plumbing - Water interruption to the building, floor, suite or a room is considered an emergency. A toilet or water system will be repaired on an emergency basis if it is the only facility available in the general area.

Elevators - Elevator rescues will be handled on an emergency basis. Contact University Police at 673-3333.