ITS Organization and Role Definitions
Management
CIO, Director, and Managers are responsible for seeing that the overall mission, vision, and yearly objectives are identified, prioritized, communicated, and accomplished in a consistent manner.
Communication (information sharing), governance (development and adoption of policy and procedure), financial planning and budgeting, organizational development (teamwork, customer service, consistency, professional development opportunities), and project/portfolio management are key foci.
Support Services
The Information Technology Services staff devotes the majority of their time supporting the academic and administrative computing needs of the students, faculty, and staff. Support ranges from troubleshooting and maintaining data, databases, and systems, monitoring operating logs, processing data backups, running and reviewing processes and output, prepping and installing computers and computer labs and smart classrooms for student and faculty use, and providing multimedia services for students, faculty, and staff.
Research & Development
Research and development is based on identified and prioritized need (such as software upgrades, etc.) as well as on project scope and security schemas approved by management. Secure and sustainable infrastructure development with appropriate documentation enabling support teams to provide excellent support and customer service is expected.